Terms of Service

1. Acceptance of Terms

By accessing and using Vantage Clinical's services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our clinical research platform, feasibility assessment services, and related offerings.

If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Vantage Clinical provides comprehensive clinical research services including:

• Clinical trial feasibility assessments
• Hospital network management and accreditation services
• Regulatory compliance consulting
• Clinical research organization (CRO) services
• Site selection and management
• Data management and analysis
• Quality assurance and monitoring

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You agree NOT to:

• Use the service for any unlawful purpose or to solicit others to perform unlawful acts
• Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate Vantage Clinical, our employees, or other users
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the service
• Use the service in any manner that could damage, disable, overburden, or impair our servers or networks
• Attempt to gain unauthorized access to any part of the service or other accounts

5. Intellectual Property Rights

5.1 Our Content

The service and its original content, features, and functionality are and will remain the exclusive property of Vantage Clinical and its licensors. The service is protected by copyright, trademark, and other laws.

5.2 Your Content

You retain ownership of any content you submit to our service. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and distribute such content in connection with our services.

6. Payment Terms

For paid services, the following terms apply:

• Fees are due in advance unless otherwise specified
• All fees are non-refundable unless otherwise stated
• We reserve the right to change our fees with 30 days' notice
• Late payments may result in service suspension
• You are responsible for all applicable taxes

7. Confidentiality and Data Protection

We are committed to protecting the confidentiality of your information:

• All clinical data is handled in accordance with applicable regulations
• We implement appropriate security measures to protect your data
• Access to your information is limited to authorized personnel only
• We comply with GDPR, HIPAA, and other applicable data protection laws
• Confidential information is not disclosed to third parties without consent

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide continuous service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the service at any time.

8.2 Limitation of Liability

To the maximum extent permitted by law, Vantage Clinical shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8.3 Medical Disclaimer

Our services are for research and consulting purposes only. We do not provide medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals for medical decisions.

9. Indemnification

You agree to indemnify and hold harmless Vantage Clinical, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.

10. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of Kazakhstan. Any disputes arising from these terms or your use of our services shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Binding arbitration in Almaty, Kazakhstan if mediation fails

11. Regulatory Compliance

Our services are designed to comply with applicable clinical research regulations including:

• International Council for Harmonisation (ICH) Guidelines
• Good Clinical Practice (GCP) standards
• Local regulatory requirements in Kazakhstan and Central Asia
• FDA and EMA guidelines for international studies
• Data protection and privacy regulations

12. Force Majeure

We shall not be liable for any failure or delay in performance under these terms which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, labor strikes, or other causes beyond our reasonable control.

13. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on our website and updating the "Last updated" date. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: